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| Address: WNW Wool Needlework,
PO Box 2003, Station Main , Salmon Arm
V1 E 4P9 , British Columbia , Canada
We accept Paypal on this site and Visa / Mastercard on our new website
www.knittingyarn-wool.com
How to Order
Browse our catalog and select the items you would like. Type
in the quantity and press " Add " button . When finished review your shopping
cart and fill in the required information for processing your order.
Follow the on-screen forms to complete and send your order.
Payment Options include at this time Master Card, Visa Card, Pay Pal. Telephone # is required. We are not
responsible for any shipping / delivery delay due to a missing or incorrect telephone number.
Master Card / Visa Card and Pay Pal orders will be shipped
in-between 2-4 business days for in stock items. Special order items (
items showing " will be shipped as soon as in stock") will be special ordered
for you and shipped as soon as received. Usually it takes approx. 1.5 to 2 weeks
to receive the items. If it takes longer, we will contact you via email.
Telephone Orders: Yes we accept telephone orders. All telephone orders
require a valid e-mail address. If no email address for confirmation is provided
by customer, we do not take any responsibility of mistakes of written errors,
amounts or colors or address errors..
We will process your telephone order a.s.a.p and send
you your invoice via e-mail. In case there are mistakes on items or on your shipping / billing
information, please contact us directly via e-mail before we ship your order
out. Any shipping or delivery problems resulting out of any unreported/ to late
reported mistakes, will be followed up on customer costs.
Shipping Information
Orders will be filled from in stock items ( shows "in stock" ) directly. We ship by
regular surface post or express post. Signature is required, as all parcels are
insured. If any item is out of stock, we will let you
know via e-mail and wait 24hrs before shipping your order without the missing
item, which is then cancelled and the order total is reduced before charging
your card.
If with in stock items an item is ordered, which shows " out of
stock" or " sold out" , we will cancel the item off your order and correct the
invoice total.
In case , that the incorrect shipping method is chosen, we will correct the shipping
costs and charge your card accordingly.
We will contact you via e-mail if shipping of your order is delayed.
If you do not hear from us please e-mail us and we will do our best to track
your order down. Please check your spam folder, sometimes answers from us
go into spam folders.
In case your order contains in-stock items and special
order items, we will hold your whole order until the special order item
arrives or if the special order item is backordered, we will send the
in-stock part of your order and then ship the special order item as soon as
it arrives, - in that case the shipping costs will re-occor and will be
charged to your card.
USA/Canada : Shipping Cost : value 0.01-3.99 =
$ 7.99, 4.00-34.99=$9.99, 35.00-59.99=$10.59,
60.00-99.00= $12.59, 100.00 and up =$14.99
All our parcel are shipped insured. Due to the insurance , it is not
possible to "leave parcels at doorsteps" or else.
International Shipping Charges:
You can send in your order and we will apply the international shipping fees
for surface post and let you know. International surface post can take 4 -
18+ weeks according to Canada post.
If you prefer a faster shipping, please note so
on your order, so we email shipping quotes for faster shipping
options. Orders placed thru paypal charge
if surface international mail is available for that price- then we
will ship it via surface mail, if not asked to do quotes first.
Please note. If shipped surface post: we are not responsible for any lost
items and we will not follow up on not received/ lost items except those are
returned to us from the post office. Please advise us with placing your
order if you would like the more expensive version of air/ express post
international, which is insured.
The following approx. shipping days for the
postal service apply the day after we shipped your parcel out:
Regular surface shipping to USA /Canada takes 1.5 to
4 weeks
( some exceptions apply (ex.customs)) , during Christmas season it might take longer..
Hawaii and Alaska takes 2-8weeks (some exceptions
apply ex.: customs). Please note: inform us directly if you
parcel is not arriving during the noted times above. We cannot follow up on
parcels if the time frame exceeds the time above + 1 month.
Please use for faster postal service the Express Post to
USA and Canada ( 3-9 business days, some exceptions apply(
ex.:Alaska and Hawaii 10+ business days, customs).
If you would like to use this service, please call 1 250 832 7766
APO - Army addresses - The postal shipping times are valid for into the USA.
How long it will take to get to destination depends on the Arm postal system and
is out of our or the postal hands.
If customer does not provide his/her valid telephone number for the
order, the shipping insurance might be invalid. Any costs resulting out of a
parcel being returned because no the telephone number was not provided or parcel
was not picked up at the local post office, will be
charged to the customer and with ordering at our website or Toll Free Number,
customer agrees to these charges.
If customer orders an out of stock item ( showing on the website out of stock or
limited), the item not in stock will be taken off the order and the order total
will be adjusted accordingly before charging customers credit card.
If an item is just sold out, we will email and ask for advise if to replace with
another item or if to send the order without the item. If we don't receive an
answer during the following 48hrs, we will ship your order without the item and
adjust the order total accordingly.
SPECIAL order items: Special ordered items are not able to be cancelled
by customers -, during ordering process ( or after) and non return/ exchange -or
refundable. If we receive notification by manufacturer or supplier, that
item is no longer available, we will return any
charged amount in full.
Parcel is not arriving in recommended time : If a parcel is
not arriving
in the recommended time, we will , -after being notified by our
customer-, contact Canada Post to request further information. As soon as
we receive the information we will contact our customer directly with
those information ( this might take a while , for international parcels longer
).
In any case, please check first with your local post office if you parcel is
there.
Please note: we cannot follow up on Canadian or US shipped parcels after 3
months.
Customer is responsible for any taxes,
duties if applicable .Please contact your local customs
to find out the $ amount you can bring into your country without paying duty. To our knowledge
duty free are orders into USA under $200.
Commercial importers are responsible
for any duty, custom declaration, taxes or any other requirement or
costs .Please contact your local customs for further information.
Shipping to all other countries via surface post ( 4-18
weeks some exceptions apply ) or air /express post ( 6-19
business days, some exceptions apply). The international shipping costs start at
approx $24 for 1kg . We will contact you with the exact shipping
costs and shipping times from Canada Post for your order if the shipping rates
are higher than the regular shipping rate. Shipping costs are
being determined by weight and volume.
Special orders: Yarns and needlepoint showing " special order" or only available
in full bag amounts, will be special ordered for you and are excluded from
any return/ cancellation, as we bring those in specially for you.
Return Policy
Please request instructions for returning items and request a
return authorization number ,except for:
Yarns, wools, accessories, Sale-items, special ordered items, DMC, Tapestry wool and
charts/pattern which are not return-/exchange- or refundable.
info@woolneedlework.com
For any reason you may return unopened kits
( not :yarn, accessories, books ,DMC,tapestrywool,charts,
sale items and special ordered items ) in a postage prepaid package with the receipt
and the
authorization number within 15 days of purchase. Please mark the
parcel clearly outside with " returning goods".
( Yarns, wools, accessories, DMC, Tapestry wool and charts/pattern and sale
item, as well as special ordered items are not
return-/exchange- or refundable.) Customer is responsible for the returned
items until we receive it back (sorry we cannot be responsible for any returned
items lost in the postal system). We recommend the postal system for returning
goods. Please take out insurance at your local post
office to secure yourself). We can only refund money for the item itself
when we receive . Shipping charges will not be returned.
Any wool/yarn item cannot be returned, exchanged for the
reason of allergies ( cat or dog or other hair )which can create a hazardous
allergic reaction .Many customers have let us know, they appreciate to receive a
brand new yarn instead of a yarn ball which was "who knows where".
Customer is responsible for any shipping, broker fees or other
costs due to sending the item back. We will not except any such charges here.
Sale items, Accessories, DMC and Tapestry Wool, Wool and Books as
well as opened items are not returnable/refundable.
For returning defective items please request as well an
authorization number and further instructions, as we may ask you to send
it direct to the manufacturer.
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Phone: 250 832 7766
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