Yarn - Wool Needle Work - Knitting yarns at discount prices

Our address: WNW Woolneedlework Discounter  ,
PO Box 2003  STN Main,  Salmon Arm, BC, V1E 4P9 Canada
Toll Free 1 888 408 3777  Mo - Fri  10am- 4pm pacific time ( we are 3 hours behind New York time)

Problem:  ordering online

1.) Shopping cart worked before and not anymore? Often it is simply, that your computer is " full". Please check the following:
Click on Internet Explorer ( as if you would go surfing on the Internet), click on the top border " Tools". A little box opens, click there on "Internet Options". In the next box opened  click on Temporary Internet Files  " Delete Cookies", then when it is done, please select " Delete Files" ( this clears out only internet files ( not your personal files).After it is done, please try to order again. If it works, it means, that your computer had to many internet files in it and couldn't work anymore.

2.) https page in favorites. Shopping cart not working.
When the picture comes up " Shopping Cart is  Empty"  please click on  " online catalog"
Do not use your back  button . This opens up an http  ( not https) page .
This page you can put into your favorites and from there on  you shouldn't have any problems.

3.) Still not working? Please check your "cookies" settings to allow cookies while your are on our site   to  enable the cart to add your items.
You can click here to test if your computer accepts " cookies " :  http://www.woolneedlework.com/testcookies.htm         Check the message, then click the " back" button.

If your computer doesn't accepts "cookies" you can change the settings following advises below  or call us to place your order at                         TOLL FREE  1 888 408 3777

a.) In order to shop at www.woolneedlework.com , you must set your web browser to accept cookies. Cookies are simply small text files that let us keep track of your items you have added to your shopping cart. They don't present any danger to your computer or your datas.
Please follow these instructions to enable cookies:

If you are using Internet Explorer 6 ?
Click "Tools > Internet Options," then choose the "Privacy" tab. Click "Edit" and then type "www.woolneedlework.com" in the "Address of Web Site" field then click the "Allow" button. This will allow cookies on www.woolneedlework.com and leave your other cookie settings untouched. Alternately, you can slide the privacy setting slider to "Medium" security (this will affect all sites not only ours).

Using Internet Explorer  5 ?
Click "Tools > Internet Options," then choose the "Security" tab. Click the "Custom Level" button at the bottom, and scroll through to choose "Enable" for both types of cookies.

Using Internet Explorer 4 ?
For Internet Explorer 4, click "View > Internet Options," then choose the "Advanced" tab. Under "Security," scroll down and find "Cookies" (with the yellow triangle and exclamation point), then choose "Always Accept Cookies."

Using Firefox ?
Choose "Tools > Options", then click the "Privacy" tab on the left side. Expand the "Cookies" section on the right. To allow cookies for ALL sites, check the box marked "Allow Sites to Set Cookies". To allow cookies ONLY for Woolneedlework, leave the "Allow Site to Check Cookies" box un-checked and click "Exceptions". Type "www.woolneedlework.com" in the "Address of Web Site" field then click the "Allow" button.

Using Netscape ?
Choose "Edit > Preferences," then click "Advanced." Choose "Accept All Cookies" under the "Cookies" section. Click OK, and you're ready to go.

Using a web browser not listed above
Select the "Help" menu and search for information on "Cookies"
When you are done making changes, click the "Refresh" button on your browser.

When the picture comes up " Shopping Cart is  Empty"  please click on  " online catalog"

Do not use your back  button .

The new page you can put in your favorites and from there on  you shouldn't have any problems.

b.) Are you running Norton Fire wall software?   Click here

c.) Here is a hint from one of our valued customers:

I was having trouble placing my internet order this morning even though I followed your instructions under Help.  Since our system upgraded to Microsoft 2003 Office Suite two weeks ago, these kinds of issues have been happening a lot and I thought you might like to know how I finally solved my problem this morning.  I saved your website to their hard drive ©, then I accessed your website through this saved web address.  For whatever reason, some of our new software has blockers on it that won't allow normal operations even if you disable the 'internet popup blocker' feature on your individual computer. 

Please call  Toll Free 1 888 408 3777    Mo- Fri 10am to 4 pm pacific time  or e-mail to info@woolneedlework.com

Any other problems?   Please let us know  info@woolneedlework.com

Thank you for not  giving up.